APPOINTMENTS: To give you the best lash results. 1 hour appointments will only be 10-14 days since your LAST fill appointment. Anything after that will be booked for 90 minutes. If the time is not needed of course we will only charge you for a 1 hour appointment. It’s not how fast we can lash, it’s the quality of the work we can produce. (Florida clients only)
CLEAN LASHES: If you have not got the lash wash PLEASE ask us for one! Lately clients have been coming with make up on their eyes. Please note if we have to clean your lashes that takes away from your lash time. Please arrive a few minutes early and wash them in the restroom if you have make up on them. CLEAN LASHES = MORE LASH TIME!
EXTRA TIME: Over the years of lashing, we’ve come to realize sometimes we need extra time! If you’re consistently coming every 2-3 weeks, due to our natural shed cycle every 4th appointment you should book extra time. So we can continue to keep your lashes on perfect cycle.
LASH MESS: Sometimes we run into a lash mess and need a little extra time. We will always text you an hour before to let you know that we are running late. If your appointment is 10:00 and with your approval, we asked you to come at 10:15-10:30, you will always have the full appointment time.
LASH REHAB: Ok, sometimes we need a lash break. Yep we ALL need one. That doesn’t necessarily mean we have to remove them, unless we highly suggest it. That means we have to take them down a notch! It’s not the end of the world. Taking them down a size will allow your lashes to have a mini break from the length and weight. We want what’s best for your eyelashes. As the professional we will give you the most honest opinion. We will refuse to apply lashes that will damage your natural eyelashes. Please respect our opinion and trust us as your lash artist. Believe me, we’ve been there.
PHONES: Before entering the shop please remember to put your phone on vibrate. If you get a phone call and need to answer please keep your voice to a minimum.
SICKNESS: Please do NOT come in sick. Since we are so close to your face we would really appreciate not catching a raging illness! If you need to reschedule we will completely understand. If you come in sick, sound sick, or even look sick we will send you home and you will be charged for the appointment. We cannot afford to get sick!
REMINDER: PLEASE no caffeine prior to lash appointment. Caffeine makes our eyes bounce! If your eyes are jammin out, most likely will have a difficult time lashing you.
RETENTION: For the best retention, please do not get your lashes wet for 24-48 hours after your lash appointment. Which means no saunas, swimming, sweating, showering or washing eyes. NO eye make up either!
TIMING: We give everyone a 5-10 minute window, we know things come up and South Florida traffic is crazy! If you are going to be more than 15 minutes late, sorry but we are going to have to reschedule your appointment. If in desperate need you can come to your appointment and we can lash you for the remaining time but you will be charged the full time.
WAITING: Since we all know our schedules are booked back to back, and we know everyone’s time is valuable, please wait in the waiting area and we will come get you when we have finished cleaning up after our previous client. If your time is booked at 10:00, please note that we most likely will be starting at 10:05.
Looking forward to our Lash Affair!